Back to Keystone 12,000 BTU 115-V 550 Sq. Ft. Window Air Conditioner with Remote, White, KSTAW12BE

Customer reviews

4.05 out of 5stars
(19 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
08/01/2022
12000 BTU Air conditioner
I am very pleased with my purchase
Debbie

Most helpful negative review

2.00 out of 5 stars review
Verified Purchaser
06/20/2022
Unhappy with AC unit
The item doesn't cool as it is supposed to. I have tried to reach out to their warranty department and I have not been able to contact anyone. Walmart shipped this and it came in a damaged box - ie some AC parts broken as well.
M
14 reviews
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  • 5.00 out of 5 stars review
    Verified Purchaser
    12/16/2022
    Great AC
    Worth it. Very nice. Love that has a thermostat and energy saver. Would recommend.
    Gj
  • 4.00 out of 5 stars review
    Verified Purchaser
    09/19/2022
    Smooth and Quiet
    The machine runs quiet and smooth. It does a good job of maintaining the temperature you set with one exception: The one thing I dislike about it is the fan will stop running when the thermostat temperature is reached. This is unlike any other window air conditioners I've ever used. The stoppage of the fan causes the room temperature to rise quickly.
    Bapa
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/06/2022
    works like a charm
    Even though we have central air my hubby turns it off or down low at night and I can't take it. I was so so happy to receive this air conditioner. We put it in our master bedroom and I use it on those nights when it is just too hot to go without air conditioning. It cools down our master bedroom very nicely. Perfect fit for my window dimensions. Operates well and quiet. I love that it has a remote so you don't have to get up to turn it on or off or to change the settings.
    Rdevine
  • 3.00 out of 5 stars review
    Verified Purchaser
    08/11/2022
    remote doesn't work like it is advertised
    this is a good unit, I thought the sensor in the remote would control it from another room, you still have to point it at the unit for it to work, this is the main reason i got this, I just found one on sale for $70 less so i am returning this one
    william
  • 2.00 out of 5 stars review
    Verified Purchaser
    08/10/2022
    eh
    doesn't cool a small room well, constantly running noisy. it was very hot out so I can't say it is a poor unit, just expected better...
    Lynn
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/07/2022
    Very good
    This ac is very good and the price is great.
    Rahdoo
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/01/2022
    12000 BTU Air conditioner
    I am very pleased with my purchase
    Debbie
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/13/2022
    Small but powerful enough to cool down your room. Very impressed with this product and definitely recommend it.
    Unknown
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/09/2022
    Arrived broken
    The product arrived scratched on the bottom and dented along the sides. When I turned it on it made a horrible squeal and spit put chunks of styrofoam. After an hour running it wouldn't temp below 73 degrees and I couldn't hear the compressor kicking on, so I ended up returning it. I bought a different brand and it's working beautifully. I'm sure this would be a good unit otherwise.
    Saige
  • 2.00 out of 5 stars review
    Verified Purchaser
    06/20/2022
    Unhappy with AC unit
    The item doesn't cool as it is supposed to. I have tried to reach out to their warranty department and I have not been able to contact anyone. Walmart shipped this and it came in a damaged box - ie some AC parts broken as well.
    M
  • 3.00 out of 5 stars review
    Verified Purchaser
    05/08/2022
    A/C
    The rail was not wide enough for my window to slide down into. Major problem.
    Helen
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/20/2021
    Good Window Air Conditioner
    Good Window Air Conditioner, It's Quite, Cools Good, The Only Problem I Had Was With FedEx, The Post Office Has Better Service Than FedEx
    David
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/21/2021
    Cool runnings
    Does a great job of keeping my entire basement area cool on extremely hot days. The basement is usually cool so I don't have to run it for too long
    Natasha
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/21/2021
    Cool me down
    I have an open plan so I was concerned about it cooling such an open area, but I was concerned for no reason. It works so well that even the rooms down the hall are benefiting from the cool air.
    Natasha
  • 3.00 out of 5 stars review
    Verified Purchaser
    07/19/2021
    really bold yellow for the controll color thing on the A/C
    987654321
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/15/2021
    Ruby
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/07/2021
    Great AC
    Super great AC! Really cools my small apartment. A little noisy but not as much as the one I had before.
    Juana
  • 3.00 out of 5 stars review
    Verified Purchaser
    04/02/2021
    Small
    The things I like about this unit are: it is small, light, cheap, CSA listed, and it does come with a remote. But there are a number of things that ended up frustrating or disappointing me. When installing the unit in my window the bottom lip of the unit was too wide to fit in the window track, wouldn't line up on the right angle behind the window track, and left big gaps when resting on top of the window track, so I had to fabricate a rail and add foam to install it and try to seal it off. The expansion slats for the windows have lots of gaps that will let air and noise in
    Pentastar
  • 4.00 out of 5 stars review
    Verified Purchaser
    11/19/2020
    Simple
    I bought this a/c for the bedroom because the other one just up and died. We run the a/c in the bedroom all year long. My husband freezes and I sweat until I am dripping wet. I thought from looking at the photos that the air vent would point up towards the ceiling more but it doesn't. When you try and turn it off, you are not sure if it is or not.
    Hester