Back to NBA 50" Portable Basketball Hoop with Polycarbonate Backboard

Customer reviews

1.67 out of 5stars
(33 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
02/20/2023
First one I ordered got lost in the mail. Got my money back and ordered again. Next one was right on time. I put it together by myself. If you go by the in instructions it is easy. All parts were there and all holes matched up perfect. I had someone to help me set it up. Great price. Five Stars.
Bob

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
11/23/2022
JUNK
Do not buy this. 3 months broken laying on the ground and I can't find the phone number to call for a warranty replacement
Robert
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    03/07/2023
    Pool quality
    There was a strong wind a few days ago, which caused the basketball hoop to fall down, and the basketball hoop was completely broken. The quality is too poor.I couldn't repackage for refund, how could I do?
    Rong
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/04/2023
    Total waste of money. The 2 bottom pole braces broke after just 1 month of use. I called Walmart customer service at 833-971-0570 as the manual stated; I was told to email customerservice@ugosports.com. I sent that email with a picture of the broken, but still no response after 1 week. The manual says it's a 5-yr limited warranty, so I asked Walmart what my options were, and I was told to return it to the store for a refund. How am I supposed to dismantle this thing that took 6 hours to put together? I don't even have the packaging carton it came in any longer. Walmart should stop selling this BB Hoop. Also, it does not move as easily shown on the packaging. PLEASE DO NOT BUY. YOU HAVE BEEN WARNED!!!
    EfJay
  • 1.00 out of 5 stars review
    Verified Purchaser
    03/03/2023
    haven't even put the goal on the base and its cracked! I didnt use water cause i figured it would freeze. I bought 9 50lb bags of play sand that was dry and slowly poured it in the little hole.
    John
  • 1.00 out of 5 stars review
    Verified Purchaser
    02/25/2023
    Do not buy this goal period. I paid over $200 for it just for it to go on sale 2/3 days later. Tried getting the difference and of course Walmart didn't want to honor it. Besides that assembly was a nightmare. The goal has so much weight at the top that I kept making the poles disconnect causing it to want to tip over. I ended having to drill another hole through the bottom pole and secure it so that it would no longer come out. A couple of months later now the base is all cracked up from the ball landing on it. If you want to lose money this is a sure way to do it.
    Derrick
  • 5.00 out of 5 stars review
    Verified Purchaser
    02/20/2023
    First one I ordered got lost in the mail. Got my money back and ordered again. Next one was right on time. I put it together by myself. If you go by the in instructions it is easy. All parts were there and all holes matched up perfect. I had someone to help me set it up. Great price. Five Stars.
    Bob
  • 1.00 out of 5 stars review
    Verified Purchaser
    01/23/2023
    Cheap. Broken three times. Waste of time
    This came in damaged THREE times to me. Base was cracked each time upon delivery. Customer Service final solution was basically, tough. Super shirt and inconsiderate. I will not be buying from Walmart again. Don't buy this hoop. Wasted hours of my life unboxing and repacking this to ship back out.
    Matthew
  • 1.00 out of 5 stars review
    Verified Purchaser
    01/01/2023
    Defective
    I bought this basketball hoop for my 13 year old Daughter this past Christmas and it came with a 6 INCH HAIRLINE CRACK WHICH WAS NOT NOTICEABLE UNTIL THE VERY LAST STEP of the whole set up. This was extremely difficult for me being I'm a 5 ft 115 lbs woman. I did have to ask a male friend of mine to help me with the last few steps and when I put the hose to fill up the base I noticed water leaking out of a side crack. I'm afraid the wind may blow it over so I had to fill two buckets with water to sit on top of the base to help try and keep it sturdy so the whole thing doesn't fall over. I hope I can get another one sent with assembly included or a full refund because I will not go through having to put together another all because the one sent to me was defective and was not noticeable until the very last step. This is such an inconvenience.
    Victoria
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/28/2022
    Do not buy
    A day of being put up, it fell apart. The main pole that connects the 2 main pieces together have no bolt making it very unstable. It also doesn't feel secure when filled with water, hence the blocks on top of the base.
    Ellie
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/24/2022
    Sad kids on Christmas!
    My kids were super excited to play with their new basketball hoop on Christmas after opening it. To bad putting the correct parts in the box in order to put it together was to complicated of a task. So now we sit here with parts everywhere because nothing is open to get the one missing screw to put it together. Once again Walmart proves they care only about mass production and nothing about customers.
    Paul
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/21/2022
    Broke in 2 weeks
    This basketball hoop broke in 2 weeks the base broke and mske the whole thing fall.Now my family cant have fun together because this bad basketball hoop
    abdeljalil
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/12/2022
    Broken rim
    This rim has broken on this hoop. I can not find a replacement anywhere! What can I do, I haven't even had the hoop 10 month.
    Lauren
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/06/2022
    Poor Quality Base, very fragile resin.
    The base is very fragile. It was delivered damaged. Looks like the box was dropped and the resin base cracked at the bottom, where the fill hole is. I am very disappointed. I already set it up and tried filling it, when the water kept leaking out. It's now problematic to have it replaced/ returned. Customer Service please help!!!
    Angela
  • 4.00 out of 5 stars review
    Verified Purchaser
    11/28/2022
    Great basketball goal
    This goal it very simple to put together if you follow the directions exactly. After reading reviews and saw people saying the directions were confusing, it made me almost not buy it. I did have to take a few pieces apart because I put them on backwards (because I didn't pay close attention to the directions). Other than that the most daunting task you may have is making sure the bolts/screws are tight. You will also need two people to stand up. My daughter loves it! I recommend buying.
    Tiffany
  • 2.00 out of 5 stars review
    Verified Purchaser
    11/25/2022
    Hope you don't have to move it.
    Poor design. Hope you never have to move it. After it was built, the poles are not bolted together. While moving it, it fell apart. I'm reasonably good at putting things together and worried that the fiction required to hold it together was not enough. A couple of bolts and a few drilled holes would have prevented it from happening. I'm suprised the NBA would have their name on it. Haven't played on it yet.
    dsok135
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/23/2022
    JUNK
    Do not buy this. 3 months broken laying on the ground and I can't find the phone number to call for a warranty replacement
    Robert
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/13/2022
    Walmart will not replace item bad item
    Do not buy will break and Walmart will not replace it. It said lifetime warranty. Then when you call the warranty company they will say it does not belong to them. Watch what you buy from Walmart May come from a third party and Walmart will not help you. Very disappointed only had this for a few months for a nine year old girl barely used and now it broke. Someone needs to replace my backboard
    Jennifer
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/18/2022
    Bad Quality
    The hook from the ring is broken within 3 weeks, very inferior quality. No help from Walmart, can't take it back to the store as it took 3 hours to assembled and it can't fit in my car as assembled. Very frustrated.
    Bally
  • 1.00 out of 5 stars review
    Verified Purchaser
    07/30/2022
    Do NOT buy this. This basketball goal does not hold up. It has pulled apart from itself, and bent down to where it unusable. It no longer will raise up and down either.
    Larry
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/03/2022
    hole from factory
    opened box to assemble the tank/ base hase a impact hole in it. shoddy packaging now I have to patch hole so I can fill with sand what a joke.
    Krysten
  • 1.00 out of 5 stars review
    Verified Purchaser
    05/18/2022
    Terrible
    Came damaged - holes in plastic bottom so cannot fill with water or sand. So we put sandbags on top. One week of use and polycarbonate backboard came off. Was only adhered to metal frame with some sort of glued foam.
    Junk