Back to Gateway 15.6" Ultra Slim Notebook, FHD, Intel® Pentium® Silver, Quad Core, 128GB Storage, 4GB Memory, Tuned by THX™ Audio, 1.0MP Webcam, HDMI, Windows 10 S, Microsoft 365 Personal 1-Year Included

Customer reviews

2.86 out of 5stars
(28 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
09/29/2021
Love It!
I purchased this laptop for work and school purposes and so far I am very pleased with it. At first I had to adjust to having much bigger buttons, as my old laptop had a smaller keyboard, but now I've gotten use to the difference. I love the color, it is very lightweight and sleek. The screen is very clear and so far it has performed extremely well. I highly recommend! Great buy!
Jaye

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
08/30/2021
GATEWAY ARE junk. WON'T connect to wireless jet pack. Had tech guy look at it still nothing. they said to send to company alot of hassel. Out 300 bucks.
MELVA
14 reviews
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  • 1.00 out of 5 stars review
    Verified Purchaser
    08/30/2022
    Worst buy ever.
    I purchase this laptop in December and I hardly even use the thing. At most I'd say I used it about 40 times because I work from home, and use my desktop or work laptop mostly. In July after using it to full battery drain, it shut down. It won't power on and hasn't since that day. This was the first time it ever reach full battery depletion. I've charged the thing for hours, days, even a fullonth now, and it won't turn on. I've used the original charger. It's not the charger because my wife has a gateway computer with the same power rating and I've tried using her charger and she has even used my charger to even charge her laptop. I have never dropped, bumped, bruised, scratched, or scraped it ever. This laptop is still in new condition. I don't know if all Gateways are like this, my wife uses hers considerably more than I used this one, and hers it fine. Maybe it's the model, maybe this one a dud or maybe I've simply been taken. I saw it on sale cheap and instead of being cautious I fell for the bait. Either way this was my worst Walmart purchase EVER!!!
    Jamal
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/28/2022
    Don't Buy
    Bought 3 for Xmas 2021 within a few months all 3 stop charging. They were only used a handful of time. I called customer service they said the charger is bad but I must jump through hoops to get new chargers. Please don't buy, this was a huge waste of money.
    Ai
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/25/2022
    great
    i like the looks and the color . it will be better once i get use to having a lap top lol needs to have more instructions on how to set it up and extra hook ups such as to wifi instructions as well. other than that i really like it it just taking getting use to it. for an ole timer as myself
    laura
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/22/2022
    DON'T WASTE YOUR MONEY
    I bought this laptop in december. the cover has a crack in it. i called the company and they said it was from misuse and I have now voided the warranty all together, My laptop sits on my couch in a house with just 2 old people living here. If you are planning on opening your laptop on a regular basis I suggest you get a diffeernt laptop and don't count on the company backing their warranty
    Cynthia
  • 5.00 out of 5 stars review
    Verified Purchaser
    07/02/2022
    i Really love it.
    nice Laptop, to study i will get the 100% From it.
    Brayhan
  • 1.00 out of 5 stars review
    Verified Purchaser
    06/29/2022
    Poor product and poor customer service
    I would give this product a "0" star for poor product and customer service. This was purchased as a gift, Christmas 2021. 3 weeks later, the screen cracked. The store replaced it. Now, 5 months later, the screen appears broken, however no visible damage to the device can be detected. The screen has lines and looks like broken pixels all over. Gateway would not replace the item. Im not sure if I'm more disappointed in the poor product or poor customer service. Either way, it is enough for me to recommend never purchasing a Gateway.
    Sabrina
  • 4.00 out of 5 stars review
    Verified Purchaser
    06/15/2022
    Truthful
    Delivery was on time! They were able to provide delivery updates before their arrival, which enabled me time to get outside when they arrived. And I like my new laptop! I can't get into detail because its too early to tell, but its great so far!
    Tonya
  • 1.00 out of 5 stars review
    Verified Purchaser
    01/16/2022
    do not buy this! complete waste of money!
    Worst purchase I made in years. This was a headache since day one. Was given a false delivery date which followed by no updates even after passing the original date by a month. I couldn't even cancel my order while it was "delayed". Finally after it showed up I charged it for a whole day just for it to not even work after downloading and installing all the updates. This is the cheapest laptop I have ever used and not even worth $50.
    barry
  • 3.00 out of 5 stars review
    Verified Purchaser
    01/10/2022
    Okay, wish it was lighter.
    I was going to return this because it was a lot bigger and heavier than I thought it was going to be. I decided to keep it. I think it's kind of slow for a brand new laptop but everything seems to work just fine so far. I haven't used it very much yet.
    Jaxx
  • 4.00 out of 5 stars review
    Verified Purchaser
    12/30/2021
    Mine has worked fine for two weeks!
    The screen and speakers are great. I have no problem streaming and outputting 4K video to my TV. Windows 11 is reasonable and the upgrade was easy. The product description lied about the WiFi capabilities, which is annoying, but I don't notice due to my slower (100 mbps) Internet connection. I watched a video review online that said there is no internal fan and the CPU can reach its heat threshold (and slow down) during various activites such as Minecraft gaming. I have yet to do anything CPU intensive.
    Barney
  • 1.00 out of 5 stars review
    Verified Purchaser
    12/29/2021
    BIGGEST MISTAKE
    Worst purchase ever made!! I purchased this computer for my daughter for Christmas, she hasn't even been able to use it. It will not connect to the Wi-Fi. Keeps coming up with an error message that says THERE MIGHT BE A PROBLEM WITH THE DRIVER FOR THE WI-FI ADAPTOR! Complete junk.
    Sasha
  • 3.00 out of 5 stars review
    Verified Purchaser
    12/22/2021
    OK for price,if you have lots of time to upgrade
    The gateway is not bad being it is the cheapest new windows laptop for black friday($179).It boots quickly,however it has no cooling fan and comes with win 10s which is unusable for programs other than microsoft store.IMPORTANT! If you are not willing to reinstall actual win10 home or pro,and deal with missing sound or drivers,which couldnt be found at gateway,acer,intel,realtek,etc and with no support at gateway(auto reply,no help).You must be willing to install and reinstall every MS update known to man over 2 weeks.Some wifi and sound drivers can't be found if you want to try UBUNTU. NOT RECOMMENDED unless you are a patient techie.Hopefully it will last longer than 2 years(my lenovo mobo burned 2X).
    rk
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/12/2021
    Gateway 15.6 Laptop
    Love it!!!!! Ordered it when it was under 200$ and I couldn't be happier to be back on windows system!! The graphics are amazing along with the price! Merry Christmas all
    cynthia
  • 5.00 out of 5 stars review
    Verified Purchaser
    12/01/2021
    A good Laptop for a low price.
    Very Good laptop for the lowest price I ever seen before.
    Ana
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/30/2021
    SUCH A HASSLE!
    WARNING! I bought this brand new on black Friday. The 1st time I tried to boot it up from unboxing it is faulty. Won't stay on for more than 15 seconds before shorting out and shutting down. Very frustrated this purchase and the hoops I'm now having to go too.
    Daniel
  • 1.00 out of 5 stars review
    Verified Purchaser
    11/14/2021
    Don't buy ! Save your money
    Second day of use and the camera stopped working. No reason behind it . Just stopped . I updated the driver did all the possible and still nothing . Back to the store it goes. I got a dud. Don't take the risk of buying a cheap machine . Save your money
    Fatimah
  • 3.00 out of 5 stars review
    Verified Purchaser
    11/08/2021
    Gateway SUCKS almost AS BAD AS Microsoft!!!
    Windows 10 REFUSED to ALLOW me to upload "Chrome"!!! I am REQUIRED to use the "CHROME" Search Engine for my online JOB, and was THWARTED bu Microsoft Windows, FORCIBLE EMBEDED on MY computer!!! It took me 2 DAYS to get this problem RESOLVED, partly BECAUSE of the CRAPPY Online assistance from Gateway!!! Those FAILURES at Gateway were NO HELP in servicing THEIR OWN product!!! Gateway SUCKS almost as BAD as Microsoft!!!
    bobert99
  • 1.00 out of 5 stars review
    Verified Purchaser
    10/31/2021
    Worthless. Don't buy!!!.!
    This is 9 days old, and battery refuses to charge! Worthless pile of junk!
    Dave
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/22/2021
    Never went wrong with gateway
    I use this product for personal business ease of access is great. Easy to setup, light weight ,good price for what it is, I'm hoping it will give her good service for years to come. So far so good.
    Brad
  • 5.00 out of 5 stars review
    Verified Purchaser
    10/08/2021
    Very Good product Good price, good size screen, works very well Thank you =)
    Mike